- He acknowledged that he works for the company, and
- He acknowledged that a defect exists.
That alone is praiseworthy, even if they had decided not to fix it. But apparently they do have a fix in the works, and he even gave a timeline. That rocks.
Astroturfing is an insidious practice that society isn't really prepared to handle yet. So I'm glad when companies take the high road and respond honestly instead of ignoring their customers or being deceptive. Thanks, Marc!